Privacy Policy

Your privacy is important to us. It is ShipSafe's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

Information We Collect

When you use ShipSafe, we may collect the following information:

• Email address: Required for account creation and service delivery
• Name: Optional, used to personalize your experience
• Payment information: Processed securely through Stripe. We do not store your full payment details on our servers
• Usage data: Analytics and diagnostic information to improve our services

You can sign up with your Google account, in which case your account username will be prefilled with your name and your public profile picture from Google.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process payments and manage your subscription
• Send you important updates about your account and our services
• Improve our services and user experience
• Comply with legal obligations

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. Our 7-layer security stack ensures your data is protected at every level.

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Third-Party Services

We use the following third-party services that may collect information:

• Firebase: Authentication and database services. Firebase's privacy policy applies to data processed through their services.
• Stripe: Payment processing. Stripe handles all payment data according to their privacy policy and PCI-DSS compliance standards.
• Vercel: Hosting and analytics. Vercel's privacy policy applies to hosting and analytics data.

We don't share any personally identifying information publicly or with third-parties, except when required to by law or as necessary to provide our services through these trusted partners.

External Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your Rights

We act in the capacity of a data controller and a data processor with regard to the personal data processed through ShipSafe and the services in terms of the applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Opt-out of marketing communications

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.